Out of a crisis: How the Healthcare Safety Investigation Branch can build trust in the NHS

The Chinese word for ‘crisis’ can be translated as both ‘danger’ and ‘opportunity’. But when it comes to crises in the NHS – like at Southern Health, Morecambe Bay or Mid Staffordshire – the dangers are well documented, but the opportunities are often missed. Sure, each crisis is often accompanied by a blizzard of policy initiatives, but on the ground little seems to change.