The journey to high reliability

Listed under:

Date Reviewed:

View resourceYou will be redirected to an external website

This video captures a presentation by the president of the US Joint Commission, Mark Chassin, in which he describes the case of a patient who suffers a major safety incident.

In describing the case, the series of human and organisational factors involved in the event are revealed, demonstrating how complex it can be to understand and prevent patient safety incident in modern healthcare organisations. 

The story is told to highlight how far healthcare must travel to attain a culture of high reliability.

Read more on Safety management

Post comment

* indicates required field

Your email address will not be published on the site and will only be used if we need to contact you about your comment.

View our comments policy.