The Francis Report: Lessons learned

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In this video Robert Francis QC reflects on his experience around the Mid Staffs report.

He answers questions on:

  • His experience of how failure in a healthcare system can impact patients.
  • Advice for teams about how to handle failure.
  • The areas in healthcare which need the most work to be safe.
  • Hopes on how the NHS can improve.

Read more on Safety management

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