Making improvement interventions happen - the work before the work: four leaders speak

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This short paper presents reflections on the preparation, reflection and planning that are required before beginning a major improvement intervention.

Four international experts are interviewed and offer their personal insights into the “work before the work”, and the thinking and action that needs to be done to set up improvement programmes for success. These insights are framed in terms of broad improvement interventions, but are all essential items for the planning of patient safety programmes and interventions to improvement patient safety in healthcare organisations. 

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