Regaining trust after an adverse event
This guide offers detailed and thorough advice on communicating with patients effectively after a harmful patient safety event. While it is targeted at general practitioners, the advice is valuable and relevant to a wide range of healthcare professionals.
The guide provides detailed information and advice on holding effective conversations with patients and their families, dealing with questions, offering apologies and organising investigations and improvements following an event. The guide considers legal aspects of open disclosure, and while this concerns Australian law, the general principles will be of interest to a UK and international audience.