In this thought paper, Jane O’Hara and Ruthe Isden consider the role of patients and citizens in the identification of risk and the measurement and monitoring of safety within healthcare.
This guide offers detailed and thorough advice on communicating with patients effectively after a harmful patient safety event. While it is targeted at general practitioners, the advice is valuable and relevant to a wide range of healthcare professionals.
This short video from The Joint Commission in the US is targeted at patients and helps them to understand how they can help to monitor and intervene to prevent potential patient safety issues in their care
In this thought paper, Dr Rebecca Lawton and Dr Gerry Armitage look at ways to involve patients in clinical safety and the readiness of patients and health professionals to adopt new roles.
This NPSA best practice guide explains the principles of communicating openly and honestly to patients, families and carers following harm caused by patient safety incidents. It is aimed at all healthcare staff, from boards to front line clinicians.
This guide from Patient Safety First provides practical guidance to leaders who want to use patient stories with their boards - advice which is relevant to all those who aim to use and work with patient stories to improve safety