Inquiries and reports
A White Paper produced by the National Patient Safety Foundation Lucian Leape Institute in the USA.
Discussion papers
This paper examines the role of leadership in effectively shifting attitudes and behaviours to make patient engagement a reality and outlines eight key features of successful leadership for patient and family centred care.
Discussion papers
This discussion paper examines possible barriers and facilitators to patient engagement drawn from a literature search. It goes on to propose a framework with recommendations to address these barriers and promote patient-provider engagement.
Academic papers
This paper systematically reviews studies which have addressed the effectiveness of patient involvement in patient safety practice.
Other tools and resources
This communication tool empowers patients to engage with their safety during surgery by suggesting topics for communication between the patient and the surgical team. It guides patients to disclose key information and to ask important safety questions about their surgery.
Other tools and resources
The guide focuses on four primary strategies for promoting patient/family engagement in hospital safety and quality of care. Hospitals can use the guide to identify opportunities to engage patients for safer care with real life, practical strategies.
Video
The video introduces a new way to introduce patients to important information about their safety during a hospital stay. The information is presented in an ‘airline style’ briefing aimed at reducing avoidable complications – such as blood clots, pressure ulcers, or falls.
Other tools and resources
This short guide from the NHS Litigation Authority provides clear and simple guidance on how to say sorry to patients, families, and carers if things go wrong.
Inquiries and reports
This document presents the final report of a review into the need for a duty of candour in healthcare organisations and to be honest with patients when they have been harmed during their care.
Other tools and resources
This document provides a comprehensive and in-depth framework that is designed to support both organisations and clinicians in communicating openly with patients when things have not gone to plan. Elements of this guidance are with specific reference to the Australian healthcare and legal systems, but the framework provides helpful and instructive guidance of relevance internationally.
